An innovative project to train and raise awareness among museum staff concerning knowledge of the public through observation studies and experimenting technologically innovative solutions. The Miranda project includes a training workshop, a period of software testing and the creation of a dedicated web site. It involved 10 museums in Piedmont in 2005 and 8 in 2006. The two-year experimentation stage of Miranda was promoted and carried out with a contribution from Regione Piemonte and Fondazione CRT.